POS Watch Repair Feature
Enhancing repair tracking and efficiency by integrating watch service intake into the POS system.
Understanding
Brief
Design a POS service feature that enables store teams to process watch repair requests from customers, regardless of brand or purchase origin.
Problems
The watch repair intake process was previously managed through Google Sheets and Slack for communication between store team, service team and finance to confirm payment. Making it inefficient and difficult to track repair status and payments.
Goal
Digitize the watch repair workflow by replacing manual Google Sheets with an integrated POS form to improve efficiency and enable real-time status tracking.
Solutions
Draft Initial Idea
With a clear project scope, I initiated the design by reusing established components from existing flows, such as cart and checkout, to ensure consistency and efficiency.
Initial design draft to be reviewed and discussed with the team.
Requirements
During the discussion, I gathered key requirements to define the necessary data structure and workflow. These include:
Index-level (for tracking & overview):
Timestamp
Ticket ID
Service Type
Order Number
Customer Name
PIC
Detail-level (for full context):
Chat Link
Channel
Purchase Date
Purchase Source
City
Brand
SKU Code
Product Issue
Product Condition
Product Completeness
Finalization
After several days of iteration and design discussions, I finalized the flow, which is illustrated in the prototype below.
Project Overview & Impact:
Performance data from October 2025 to February 2026 highlights the feature's immediate impact on our offline operations:
High Adoption Rate: Successfully generated 777 total service orders within the first few months of rollout.
Strong Conversion: Secured 425 completed and paid transactions.
Business Impact: Successfully validated the feature as a viable and highly profitable contributor to our offline store revenue model.
Why I Choose This Project?
I chose this project as it was my first project to handled at Jamtangan.com and had a meaningful impact on improving the store team’s usability and workflow.
Documentation
If you’d like to view my Figma documentation, please check the following link: https://figmashort.link/WCpEFK